We have gathered together our most frequently asked questions here – if you have a query you will likely find the answer on this page.
If you don’t see the question/answer you need, please contact us.
Once your application has been received at the office, we will be in touch to advise it has been received and sent to the relevant teacher. The teacher will then be in touch within 7 days to discuss and arrange lessons with you once finalised the office will invoice you for lessons.
If starting part way through the term, payment must be made prior to the first lesson taking place. We invoice 5-6 weeks ahead of each new term for current pupils, we ask the invoice is paid prior to the first day of the new term. Please refer to the T&C page of the application for more information on payments.
Yes, if you wish to arrange monthly payments please email firstname.lastname@example.org and we can help set this up.
You can pay your invoice via BACS using the bank details provided on the invoice or by debit or credit card online here.
We do not accept cash or cheques and payment should be made to Swindon Music Co-Operative.
Once the term is complete, any lessons not provided are credited back to the account to be deducted from future invoices or refunded as applicable.
For all payment and account queries email email@example.com with the details and we will be in touch within 24 hours.
The majority of lessons happen at school during the school day. Your child’s instrumental teacher will advise you on what day and time lessons will take place. We also teach at home and on-line, depending on your needs.
We offer 15, 20, 30 and 15-minute lessons. Lesson costs and durations can be found on the application form or here. The lessons length is arranged between yourself and the Teacher, so we can find the most suitable lesson length to suit your child.
Yes lessons can be cancelled by emailing firstname.lastname@example.org or by submitting our online cancellation form. We require four weeks’ notice to cancel once term has started, your child can attend these lessons if they so wish, any lessons paid for, after the cancellation period which will not be provided, will be refunded to you.
Yes, please contact the office if you wish to change instrument.
Yes, you should advise the teacher and the office as soon as possible of any unplanned absence, like illness. For planned absences such as holidays etc you need to give the Teacher 7 days’ notice if your child cannot attend due to a prior engagement.
The teacher will provide you with a timetable of lessons detailing day and time at the start of each term, or when applying to start lessons.
Yes, you can do so by emailing email@example.com with your instruction to amend the lesson length.
Yes, an instrument for practicing at home in between lessons is essential. We hire instruments at £30.00 per term. Your child will also be expected to take their instrument to their lessons at school.
All lesson or learning queries should be addressed to your child’s teacher. We will also provide you with an annual report in the Summer.
Should you have any issues or concerns regarding an SMC teacher you should in the first instance send an email to firstname.lastname@example.org detailing the nature of your concern and someone will then contact you to discuss.
Should you have any issues or concerns regarding an SMC office member, please email email@example.com and one of our board members will be in touch to discuss.